NUSTART HEALTH – TERMS & CONDITIONS (USER AGREEMENT)
Last Updated: August 28, 2026
Please read this User Agreement (“Agreement”) carefully before using any NuStart Health Services.
By accessing or using NuStart Health’s website(s), mobile application(s), coaching programs, or other services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by this Agreement.
1. SCOPE OF AGREEMENT
This Agreement applies to all Services owned or operated by NuStart Health, L.L.C. (“NuStart,” “we,” “us,” or “our”), including our Website(s), Mobile Application(s), and all current and future programs and services. Our Services currently include:
Personal Coaching — ongoing one-to-one coaching sessions with a NuStart Coach.
Single Session — one focused conversation on a healthy-living topic you choose, with no ongoing commitment.
Ask NuStart — send a specific question about nutrition, sleep, exercise or stress management and receive an answer by email.
Self-guided resources — NuStart Blocks, one-page handouts, recipes and challenges, available without enrollment.
INtegrate School Wellness — our workplace wellness program for participating school districts, including monthly Wellness Station materials.
“You” or “User” refers to the individual accessing or using the Services. Where an employer or school district sponsors access, that organization is the “Client”; an individual user is never the Client.
2. ELIGIBILITY (INDIANA RESIDENTS ONLY)
Our Services are offered exclusively to residents of the State of Indiana. By enrolling, you represent that you are an Indiana resident, are at least 18 years old, and will discontinue use if you cease being a resident. Where an Indiana employer or school district sponsors access to the Services for its employees, those employees are eligible regardless of the state in which they reside.
3. NO MEDICAL CARE & NON-MEDICAL NATURE
NuStart provides non-medical lifestyle coaching in the areas of nutrition, sleep, exercise, and stress management. We do not provide medical care, medical advice, diagnosis, or treatment. Our coaches are not acting as your primary care physicians or licensed medical providers. Use of our Services does not create a doctor-patient relationship. The Services are also not for emergencies or urgent concerns — see Section 22.
4. USER PARTICIPATION
You agree to participate in your coaching program in good faith, provide accurate and truthful information to your coach, and take full responsibility for any lifestyle changes you choose to implement.
5. RECORDINGS & COACHING NOTES
NuStart does not record audio or video of coaching sessions without your advance consent. Recording is not standard practice, and you may decline to be recorded without any effect on the coaching you receive. Coaches create functional written notes during coaching sessions to track your progress; these notes are stored securely using Hint.com.
If you are enrolled in personal coaching, your coach also completes a session log recording what each session covered — the topics discussed, what you decided, and what you plan to pick up next time. You may request a copy of your own session logs at any time. Session logs are accessible only to NuStart personnel and are managed by our coaching staff. They are not shared with your employer or school district, and neither the logs nor anything derived from them is provided to a sponsoring organization. Each session log is retained for three years from the date of the session and is then removed.
6. RELEASE OF INFORMATION
We may use or share de-identified information for research or service improvement. We do not disclose personally identifiable information to third parties without authorization unless required by law.
7. SUBSCRIPTION TERMS, AUTO-RENEWAL & CANCELLATION
Subscriptions are month-to-month and renew automatically. By signing up, you authorize NuStart to charge your provided payment method recurringly. You may cancel anytime via email, through your Hint.com portal, or by phone. Where an employer or school district sponsors access to the Services, no charge is made to the individual participant, and enrollment and cancellation are handled through the sponsoring organization.
8. COMMUNICATIONS
Email communications follow CAN-SPAM Act requirements. Text messages are informational only regarding your coaching, not marketing, and follow TCPA rules.
9. PRIVACY POLICY
Your use of the Services is also governed by our Privacy Policy, which describes how we collect and use your data.
10. HIPAA STATUS & BUSINESS ASSOCIATE OBLIGATIONS
NuStart is not a HIPAA “Covered Entity,” and our Services are non-medical. Even so, we choose to protect the personal information you share with us using safeguards drawn from the HIPAA Security Rule — including access controls, multi-factor authentication, secure systems of record, and limiting information to what is actually needed. We do this because we consider it a higher standard than we are required to meet and a better protection for your privacy, not because we are legally obligated to. Adopting these practices voluntarily does not make NuStart a Covered Entity and does not create obligations beyond those described in this Agreement. NuStart will enter a Business Associate Agreement if specifically acting as a Business Associate for a Covered Entity.
11. THIRD-PARTY SERVICE PROVIDERS
NuStart utilizes professional third-party tools including Hint.com, Microsoft, Dialpad, and Mailchimp.
12. WEBSITE ACCESSIBILITY
NuStart is working toward WCAG 2.1/2.2 AA compliance to ensure our website is usable for all individuals.
13. DATA SECURITY & INDIANA DATA BREACH NOTIFICATION
NuStart follows industry-standard security protocols and complies with Indiana Code §24-4.9 regarding the protection of personal information and required breach notifications.
14. COMMUNITY STANDARDS & CONDUCT
You may not post unlawful or harmful content or interfere with the operation of the Services.
15. INTELLECTUAL PROPERTY
All content, logos, and materials are owned by NuStart or its licensors and are protected by copyright and trademark laws.
16. DISCLAIMER OF WARRANTIES
Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, NuStart shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the coaching services or website.
18. INDEMNIFICATION
You agree to indemnify and hold harmless NuStart Health, L.L.C. from any claims, damages, or expenses arising from your violation of this Agreement.
19. GOVERNING LAW & VENUE
This Agreement is governed by the laws of the State of Indiana. Any legal actions related to these terms must be filed in the courts located in Wabash County, Indiana.
20. MISCELLANEOUS
If any provision of this Agreement is found to be invalid by a court of law, the remaining provisions will remain in full force and effect.
21. CHANGES TO TERMS & CONDITIONS
We may update the terms and conditions as our practices evolve. Updates will be posted on the revision log.
22. NOT FOR EMERGENCIES OR URGENT CONCERNS
The Services are not an emergency service and are not monitored in real time. Coaching sessions are scheduled in advance, written questions are answered on business timelines, and self-guided resources are available without anyone reviewing your use of them. No NuStart channel should be used to report an emergency, and no one is reading submissions continuously.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you are in emotional distress or thinking about harming yourself, call or text 988, the Suicide and Crisis Lifeline, which is available at any hour. For anything urgent that is not an emergency, contact your primary care provider’s office.
For questions about your health, your medications, or a condition you manage, discuss it with your primary care provider.
REVISION LOG
| Version | Date | Changes |
|---|---|---|
| 1.5 | February 25, 2026 | Updated service definitions to reflect non-medical lifestyle coaching; added Hint.com for secure note storage; clarified Indiana residency requirements and subscription cancellation procedures. |
| 1.6 | August 28, 2026 | Listed current programs and services in Section 1 (Personal Coaching, Single Session, Ask NuStart, self-guided resources, INtegrate School Wellness). Clarified that “Client” means a sponsoring employer or school district, not an individual user. Removed the statement that NuStart does not collect Protected Health Information, and described in Section 10 the HIPAA-aligned safeguards NuStart applies voluntarily as a matter of practice rather than legal obligation. Added employer-sponsored access provisions to Sections 2 and 7, and revised Section 5 to require advance consent before any session is recorded. Added Section 22 stating that the Services are not an emergency service and are not monitored in real time, and directing members to 911, 988, or their own provider as appropriate. Described the coaching session log in Section 5, including participant access on request, NuStart-only access, non-disclosure to sponsoring organizations, and a three-year retention period. |