NUSTART HEALTH – TERMS & CONDITIONS (USER AGREEMENT)

Last Updated: February 26, 2026

 

Please read this User Agreement (“Agreement”) carefully before using any NuStart Health Services.

By accessing or using NuStart Health’s website(s), mobile application(s), coaching programs, or other services (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by this Agreement.

 

1. SCOPE OF AGREEMENT

This Agreement applies to all Services owned or operated by NuStart Health, L.L.C. (“NuStart,” “we,” “us,” or “our”), including our Website(s), Mobile Application(s), Coaching programs, and all future products or services. “You,” “User,” or “Client” refers to the individual accessing or using the Services.

 

2. ELIGIBILITY (INDIANA RESIDENTS ONLY)

Our Services are offered exclusively to residents of the State of Indiana. By enrolling, you represent that you are an Indiana resident, are at least 18 years old, and will discontinue use if you cease being a resident.

 

3. NO MEDICAL CARE & NON-MEDICAL NATURE

NuStart provides non-medical lifestyle coaching in the areas of nutrition, sleep, exercise, and stress management. We do not provide medical care, medical advice, diagnosis, or treatment. Our coaches are not acting as your primary care physicians or licensed medical providers. Use of our Services does not create a doctor-patient relationship.

 

4. USER PARTICIPATION

You agree to participate in your coaching program in good faith, provide accurate and truthful information to your coach, and take full responsibility for any lifestyle changes you choose to implement.

 

5. RECORDINGS & COACHING NOTES

NuStart may record audio or video sessions for internal training or quality purposes, though this is not standard practice. Coaches create functional written notes during coaching sessions to track your progress; these notes are stored securely using Hint.com.

 

6. RELEASE OF INFORMATION

We may use or share de-identified information for research or service improvement. We do not disclose personally identifiable information to third parties without authorization unless required by law.

 

7. SUBSCRIPTION TERMS, AUTO-RENEWAL & CANCELLATION

Subscriptions are month-to-month and renew automatically. By signing up, you authorize NuStart to charge your provided payment method recurringly. You may cancel anytime via email, through your Hint.com portal, or by phone.

 

8. COMMUNICATIONS

Email communications follow CAN-SPAM Act requirements. Text messages are informational only regarding your coaching, not marketing, and follow TCPA rules.

 

9. PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy, which describes how we collect and use your data.

 

10. HIPAA STATUS & BUSINESS ASSOCIATE OBLIGATIONS

NuStart is not a HIPAA “Covered Entity.” Because our services are non-medical, we do not collect Protected Health Information (PHI). NuStart will enter a BAA if specifically acting as a Business Associate for a covered entity.

 

11. THIRD-PARTY SERVICE PROVIDERS

NuStart utilizes professional third-party tools including Hint.com, Microsoft, Dialpad, and Mailchimp.

 

12. WEBSITE ACCESSIBILITY

NuStart is working toward WCAG 2.1/2.2 AA compliance to ensure our website is usable for all individuals.

 

13. DATA SECURITY & INDIANA DATA BREACH NOTIFICATION

NuStart follows industry-standard security protocols and complies with Indiana Code §24-4.9 regarding the protection of personal information and required breach notifications.

 

14. COMMUNITY STANDARDS & CONDUCT

You may not post unlawful or harmful content or interfere with the operation of the Services.

 

15. INTELLECTUAL PROPERTY

All content, logos, and materials are owned by NuStart or its licensors and are protected by copyright and trademark laws.

 

16. DISCLAIMER OF WARRANTIES

Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied.

 

17. LIMITATION OF LIABILITY

To the maximum extent permitted by law, NuStart shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the coaching services or website.

 

18. INDEMNIFICATION

You agree to indemnify and hold harmless NuStart Health, L.L.C. from any claims, damages, or expenses arising from your violation of this Agreement.

 

19. GOVERNING LAW & VENUE

This Agreement is governed by the laws of the State of Indiana. Any legal actions related to these terms must be filed in the courts located in Wabash County, Indiana.

 

20. MISCELLANEOUS

If any provision of this Agreement is found to be invalid by a court of law, the remaining provisions will remain in full force and effect.

 

21. CHANGES TO TERMS & CONDITIONS

We may update the terms and conditions as our practices evolve. Updates will be posted on the revision log.

 

REVISION LOG

Version	Date	Changes
1.5	February 25, 2026	Updated service definitions to reflect non-medical lifestyle coaching; added Hint.com for secure note storage; clarified Indiana residency requirements and subscription cancellation procedures.